How to Contact Us?
You can contact us directly on (08) 9451 1377 during these hours:
- Monday to Friday: 8:00am – 6:00pm
- Saturday: 8:00am – 1:00pm
If you are a patient wanting do do any of the following:
- Book, change, or cancel an appointment
- Leave a message for your doctor
- Request referrals or prescriptions
- Arrange completion of forms
Please call (08) 9451 1377 to speak to one of our friendly receptionists.
You can contact Langford Medical Centre via email at reception1@langfordmedical.com.au.
Please note that this email address is not monitored by medical professionals. Email is not a secure form of communication, and by contacting the clinic via email, you are considered to have provided consent for us to reply using the same method. We aim to respond to all email enquiries within two working days.
What is Bulk Billing?
Bulk billing means that the doctor is paid directly by Medicare on behalf of the patient. This means that the amount paid for each medical service is the amount set by the Australian Government, and there is no additional payment required by the patient.
Who is Eligible for Bulk Billing ?
To be entitled to Bulk Billing, you must hold a current Medicare Card.
There may be some out-of-pocket expenses for additional services / and or procedures. Please check with reception staff at the time of booking.
Failure to Attend Your Appointment.
We require a minimum of 4 hours’ notice if you are unable to attend your appointment or wish to reschedule. If you fail to provide sufficient notice, or do not attend your appointment, a $20 fee will apply. This fee must be paid in full prior to your next appointment with the doctor.
Workers’ compensation, Motor Vehicle or Third-Party Claims.
Workers’ compensation, motor vehicle and third-party consultations are to be paid at the time of consultation until a letter of liability or Claim number from the insurance company is provided.
Telehealth Appointments.
All telephone consultations are fully bulk billed, providing you have a valid Medicare card and have been seen face to face in the practice in the past 12 months. If you do not have a Medicare Card, it will be at the doctor’s discretion as to whether they are happy to provide you with a telephone consultation, the reception can advise you of this at the time of booking and a private fee will be charged and pre-payment is required at the time of booking the appointment.
Repeat Prescriptions without an appointment.
There is a non-rebatable fee of $30 for any request for repeat prescriptions, payable at the time of the request. Please allow up to 48 hours for these requests to be processed.
Please note that the doctor may decline a repeat prescription request on clinical grounds and may require you to attend a consultation in person.
Obtaining Pathology Results.
Please be aware it is the patient’s responsibility to follow up on investigations ordered, unless the doctor has determined that clinical follow-up is required.
You are required to make a follow-up appointment with your doctor to to discuss your results, to ensure they are interpreted correctly and appropriate advice is provided.
How will I know the cost of my surgical procedure beforehand?
Reception staff will do their best to provide an estimate of the cost of your surgical procedure. However, please note that this estimate is based solely on the information provided by your doctor.
The final cost of your appointment may vary depending on the type of procedure required and whether any specimens are sent to histopathology for further analysis.
Can my confidential medical records be transferred to another medical centre?
Yes, your clinical records may be transferred to another medical centre. To facilitate this process, you will be required to complete a consent to transfer medical records form at the practice you are transferring to. The receiving medical centre will then forward the request to our practice on your behalf.
Please be advised that a fee of $55.00 applies for the preparation, administration, and transfer of your medical records to your nominated medical centre. This fee reflects the costs associated with retrieving, compiling, and securely transferring your health information in accordance with applicable practice policies.